Privacy policy

Last updated: 29th September, 2023

1. Introduction

Welcome to Hyphen London (otherwise referred to as "Company," "we," "our," or "us"). At Hyphen London, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.

2. Information We Collect

2.1. Personal Information

We may collect personal information from you when you use our services. This may include:

Contact Information: such as your name, email address, phone number, and mailing address.
Account Information: if you create an account with us, we may collect username, password, and other account-related details.
Payment Information: when you make payments for our services, we collect payment card information or other payment details.
Communication Information: when you contact us, we may collect information related to your communication with us.

2.2. Non-Personal Information

We may also collect non-personal information, such as:

Usage Information: including information about how you use our services, such as your interactions with our website or app.
Device Information: information about the device you use to access our services, including device type, operating system, and browser type.

3. How We Use Your Information

We may use your information for the following purposes:

To provide and maintain our services.
To process payments and fulfill your orders.
To communicate with you about your account and our services.
To personalize and improve your experience with our services.
To send you marketing and promotional materials, where permitted by law.
To comply with legal obligations and protect our rights and interests.

4. Disclosure of Your Information

We may disclose your information to third parties in the following circumstances:

To service providers and business partners who assist us in providing our services.
To comply with legal obligations, such as responding to lawful requests from authorities.
In connection with the sale, merger, or acquisition of all or part of our business, if applicable.

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is completely secure.

6. Your Privacy Choices

You may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. To exercise these rights or to opt-out of marketing communications, please contact us using the Contact form found on this site.

7. Children's Privacy

Our services are not intended for children under the age of 17. We do not knowingly collect or solicit personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date of the last update will be revised accordingly.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the Contact form found on this website.